Lifetime Warranty

How long is my warranty?

As long as our jewelry maintenance requirements are met, we offer a lifetime warranty as a result of our commitment to high standards of all our jewelry pieces. We manufacture all of our jewelry by hand, so they are of the highest quality.

What does the lifetime warranty cover?
Our lifetime guarantee does not cover any damage due to improper handling or care.
Our lifetime guarantee does cover manufacturing defects and damages caused by manufacturing defects.

Upon return of your damaged jewelry, our team of professionals will assess the specific damage to determine whether your ring broke due to manufacturing defects or improper handling and care.

A lost or loose stone will be handled by our gemstone expert to determine the cause. A stone is usually set with small prongs which can bend, show signs of wear, and can lead to a stone falling out.

To prevent something like this from happening in the first place, we require all rings to be sent in for routine, yearly ring maintenance. At that time, we will clean and polish your jewelry as well as inspect all of the prongs for signs of wear and damage. See “Ring maintenance requirements” above for more information.

If you have any questions about our lifetime warranty, please do not hesitate to contact us at service@shinemoment.com. We are more than happy to answer your questions!